Frequently asked
questions
Everything you need to know about how PenguinClip works, what's included, and what to expect when you sign up.
You submit one long-form video per week — a podcast episode, webinar, YouTube video, or any recording up to 60 minutes. Our team clips, captions, scores and delivers 5–20 polished vertical clips straight to your Google Drive or Dropbox, usually within 3 to 5 business days.
After signing up, you'll be able to share your video with us each week — simply paste a YouTube/Vimeo link in your PenguinClip account. -We'll handle everything from that point, and your clips will be returned to you within your agreed delivery window.
We accept MP4, MOV, and MKV files, as well as direct links to YouTube, Vimeo, Loom, or any publicly accessible URL. If you record with a tool like Riverside or SquadCast, just share the exported file and we'll take it from there.
We accept videos up to 60 minutes per submission. On the Business plan, you can submit 2 videos per week — each up to 60 minutes long.
No. Once you submit your video, our team handles everything — identifying the best moments, clipping, formatting, adding captions and title overlays, assigning viral scores, and delivering the finished clips to your Google Drive or Dropbox. You just open the folder and post.
Every clip receives a 0–100 score based on factors including hook strength, pacing, emotional tone, and trend alignment with the target platform. Clips scoring 80+ are flagged as priority posts. This helps you schedule your best content confidently rather than guessing.
Clips are delivered within 5 business days of your video submission each week. Business plan subscribers receive priority processing with a 3-business-day turnaround. You'll receive a notification email the moment your clips land in your Drive or Dropbox.
All clips are delivered in 9:16 vertical format — the standard for TikTok, YouTube Shorts, and Instagram Reels. They are fully formatted, labelled by clip number, and include captions and title overlays baked in. No reformatting needed on your end.
Clips are delivered directly to your Google Drive or Dropbox — whichever you prefer. You specify your preference when you sign up. There's no additional dashboard to log into, and your clips stay in the folder permanently even if you cancel your subscription.
Yes. If a clip doesn't meet the quality you expect or needs adjustments, submit a revision form in your PenguinClip account and we'll revise it.We're committed to delivering clips you're genuinely happy to post — that's why we also back everything with our 7-day money-back guarantee on your first delivery.
The Starter plan (3 clips/week) is best for solo creators and podcasters building their short-form presence. The Pro plan (6 clips/week) suits growing creators who want a stronger posting schedule. The Business plan (20 clips/week) is designed for agencies and high-volume creators. Not sure? See full plan details →
Yes — switch to annual billing and save 20% across all plans. Starter drops to $279/mo, Pro to $439/mo, and Business to $719/mo. Toggle to "Annual" on the pricing page to see the annual rates.
Yes — no contracts, no notice period. Cancel any time from your account dashboard and you won't be charged again. Your clips remain in your Drive or Dropbox folder permanently, so you keep everything you've received even after cancelling.
Yes. You can change your plan at any time from your account dashboard. Upgrades take effect immediately, and downgrades take effect at the start of your next billing cycle.
If you're not happy with your first week of clips, email us and we'll refund you in full — same day, no questions asked. We're confident in the quality of our work, but we want you to feel safe trying us before you commit to a subscription.
Yes. If you need more than 2 videos per week, higher clip volumes, or a bespoke workflow, get in touch and we'll build a plan around your requirements.
We're happy to answer anything before you sign up. Reach out directly or book a free 15-minute intro call and we'll talk you through everything.