Refund Policy

1. Summary

PenguinClip is a done-for-you video clipping service operated by Miarulla UK Ltd. You submit long-form video each week and we deliver finished short-form clips to your Google Drive, Dropbox or Box. This policy explains when you can get your money back. It forms part of our Terms of Service.

• If you're not happy with your first delivery, tell us within 7 days and we'll refund your first payment in full.
• You can cancel at any time. You won't be charged again, and you keep access until the end of the period you've paid for.
• Outside the guarantee, payments are non-refundable except where the law requires otherwise.

2. 7-Day Money-Back Guarantee

If you're a new subscriber and you're not satisfied with your first week of clips, email us within 7 days of that first delivery and we'll refund your first payment in full. You don't need to give a reason or fill in a form.

• Who it covers: new subscribers, once per customer, on the first payment of their first PenguinClip subscription.
• When it starts: the 7 days run from the date your first batch of clips is delivered, not the date you signed up, so you get to judge the actual work.
• What happens next: once the refund is issued, your subscription is cancelled and no further payments are taken. Clips we've already delivered stay in your folder.

3. After the Guarantee Period

Each billing period pays for the clips we produce and deliver during it. After the 7-day guarantee has passed, payments are non-refundable, including for weeks in which you didn't submit a video, except where required by applicable law.

If something has gone wrong on our side, for example a delivery we didn't make, please contact us. We'll always look at it and put it right.

4. Cancelling Your Subscription

You can cancel at any time from your account dashboard, or by emailing us. Cancellation takes effect at the end of your current billing period:

• You won't be charged again after you cancel.
• You can keep submitting videos and receiving clips until the end of the period you've already paid for.
• We don't refund the unused part of a billing period, except under the 7-day guarantee or where the law requires it.
• Clips already delivered to your Google Drive, Dropbox or Box remain yours. We don't delete them.

5. Annual Plans

Annual plans are billed upfront for 12 months. The 7-day money-back guarantee applies to annual plans in the same way: if you're not satisfied with your first delivery, we'll refund the full annual payment. After the guarantee period, we don't give partial refunds for unused months. If you cancel, your plan continues until the end of the 12 months you've paid for and then doesn't renew.

6. Clip Revisions

If a clip isn't right, for example a caption error or a cut in the wrong place, submit a revision request from your PenguinClip account and we'll fix it. A revision is usually the quickest way to get the clip you wanted, and it's available throughout your subscription, not just in the first 7 days.

7. Discounts & Promotions

Refunds are for the amount you actually paid. If you subscribed with a discount or promotional offer, the refund is the discounted amount charged to you. A refunded subscription doesn't keep its promotional rate, so if you subscribe again later, the offers available at that time apply.

8. How to Request a Refund

Email info@penguinclip.com from the address on your PenguinClip account, with the subject line "Refund request". It helps if you include:

• The name and email address on your account
• Your plan (Starter, Pro or Business, monthly or annual)
• Optionally, what didn't work for you. We read every reply, and it helps us improve.

Refunds under the 7-day guarantee are processed the same business day we receive your request.

9. How Refunds Are Paid

Refunds go back to the card or payment method you paid with, in the currency you paid in (GBP or USD). Payments are processed by Stripe. Once we've issued a refund, it usually shows on your statement within 5–10 business days, depending on your bank or card provider. We can't refund to a different card or account.

10. Your Statutory Rights

This policy is in addition to your legal rights. Nothing in it limits or excludes any rights you have as a consumer under the law of the country where you live, including UK consumer protection law. If those rights give you a better outcome than this policy, they apply.

11. Contact

If you have any questions about refunds or billing, please contact us:

• Email: info@penguinclip.com
• Contact form: penguinclip.com/Home/ContactUs
• Company: PenguinClip is a trading name of Miarulla UK Ltd, Unit A, 82 James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE. See Company Info.